Privacy Policy
At The Lube Club, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our website at store.thelubeclub.com.
Who We Are
The Lube Club is operated by Tender Lovin Care, located in Fort Lauderdale, FL. You can reach us at privacy@thelubeclub.com with any questions regarding this policy.
Information We Collect
- Account Information: Name, email, and password when you create an account.
- Order Information: Billing and shipping addresses, phone number, and payment details.
- Payment Data: Processed securely by third-party providers (e.g., Stripe, PayPal). We do not store full credit card details.
- Device & Usage Data: IP address, browser type, device type, and cookies for fraud prevention and site performance.
- Marketing Data: Email address and preferences if you subscribe to our newsletter.
How We Use Your Information
We use your data to:
- Process and fulfill orders, including shipping and returns.
- Send order confirmations, updates, and customer support messages.
- Personalize your shopping experience.
- Send marketing emails and promotions (if you opt in).
- Improve site functionality, analytics, and security.
Cookies and Tracking
We use cookies and tracking technologies to:
- Keep items in your cart between visits.
- Remember login sessions and preferences.
- Analyze site performance with tools like Google Analytics.
- Deliver relevant advertising through platforms such as Meta (Facebook/Instagram) and TikTok.
You may disable cookies in your browser, but some site features may not function properly.
Sharing Your Information
We do not sell your personal information. We may share limited data with:
- Payment processors (e.g., Stripe, PayPal) for transactions.
- Shipping providers (e.g., USPS, UPS, FedEx) to deliver your orders.
- Email and marketing platforms (e.g., Klaviyo, Mailchimp).
- Analytics and advertising partners to help us improve services.
- Fraud prevention and security partners.
How Long We Keep Your Data
We retain order and account data as long as required for business, tax, or legal purposes. Customer accounts remain active until you request deletion. Comments or reviews may be kept indefinitely unless you remove them.
Your Rights
You may have the right to:
- Request a copy of the personal data we hold about you.
- Request corrections or deletion of your personal data.
- Opt out of marketing communications at any time.
- Restrict or object to how we process your data.
To exercise these rights, contact us at privacy@thelubeclub.com.
Data Security
We use SSL encryption and industry-standard measures to protect your data. While no system is completely secure, we work with trusted providers to safeguard your information.
International Customers
If you are outside the United States, please note that your data may be processed and stored in the U.S. and subject to U.S. privacy laws.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Email: privacy@thelubeclub.com
